When you open a support ticket you can now pick the services it is about, up to five: a VPS, a bare metal server, a bucket, a floating IP, a Kubernetes cluster or any other. Our team sees at once which service you mean and how it is doing, without asking you for IDs or IP addresses.
- One search for all your services: the picker finds them by name across 17 types, grouped by product, with their location and project.
- Straight from the server: the support button on a VPS or bare metal server page opens a ticket with that server already selected.
- On every ticket: the services show up in your ticket list and on the ticket itself, with a link to each one.
Linking a service is optional, and each member only sees the services their role can read.