CVE-2024-28986

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

CVSS 3.1 Critical 9.8Known exploited (CISA KEV)

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Key data

CVSS 3.1 Critical 9.8

Score published by SolarWinds in the CVE record.

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Attack vector: Network
The vulnerable component can be reached over a network, possibly from the Internet.
Attack complexity: Low
No special conditions are needed. The attack can be repeated at will.
Privileges required: None
No account or privileges are needed.
User interaction: None
No action from any user is needed.
Scope: Unchanged
The impact stays within the vulnerable component.
Confidentiality impact: High
Serious or total effect on the secrecy of data.
Integrity impact: High
Serious or total effect on the trustworthiness of data.
Availability impact: High
Serious or total effect on availability.

Metric	Value	What it means
Attack vector	Network	The vulnerable component can be reached over a network, possibly from the Internet.
Attack complexity	Low	No special conditions are needed. The attack can be repeated at will.
Privileges required	None	No account or privileges are needed.
User interaction	None	No action from any user is needed.
Scope	Unchanged	The impact stays within the vulnerable component.
Confidentiality impact	High	Serious or total effect on the secrecy of data.
Integrity impact	High	Serious or total effect on the trustworthiness of data.
Availability impact	High	Serious or total effect on availability.

CVSS is owned and managed by FIRST.Org, Inc. (FIRST) and is used by permission. Each CVSS score on this site is shown together with its vector string, as published in the CVE record by the source named next to it. Learn more at first.org/cvss.

EPSS

Exploit Prediction Scoring System by FIRST: an estimate of the probability that exploitation activity will be observed in the next 30 days.

Score: 0.84628 (84.6% probability)
Percentile: 99.7%
Scores of: Nov 10, 2026
Model: v2026.06.15

CISA Known Exploited Vulnerabilities

This CVE is listed in the CISA KEV catalog.

Name in the catalog: SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
Added to the catalog: Aug 15, 2024
Federal due date: Sep 5, 2024

CISA assessment as of Aug 15, 2024

Stakeholder-Specific Vulnerability Categorization (SSVC) decision points added by CISA.

Exploitation: Recorded by CISA as active
Automatable: yes
Technical impact: total

Weakness (CWE)

CWE catalog version 5.0.

CWE-502Deserialization of Untrusted Data

Affected products

Products listed in the CVE record, as the CNA published them.

SolarWinds Web Help Desk
- affected: previous versions up to 12.8.3

References

Links listed in the CVE record. They lead to other sites, which CubePath does not control.

Timeline

ID reservedMar 13, 2024
Record publishedAug 13, 2024
Added to CISA KEVAug 15, 2024
Record last updatedOct 21, 2025

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About CubePath

CubePath is a cloud provider with data centers in Europe and the United States. It offers VPS, bare metal servers and DDoS protection.

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Data from the CVE Program (MITRE), CISA KEV and FIRST EPSS. CVSS is owned by FIRST and used by permission. Not affiliated with or endorsed by MITRE, CISA or FIRST. Data as of Nov 10, 2026, 19:23 UTC. Sources and licenses