CubePath Monitoring allows you to easily and efficiently monitor the status of your server from our platform. If your server stops responding to ICMP (ping) requests, our system will automatically trigger an alert, ensuring any potential issues are quickly identified. Additionally, we will open a support ticket in your client area to keep you informed at all times. At CubePath, we monitor your servers and networks 24/7, offering security and reliability whenever you need it.

To allow your server to be monitored in real time from our platform, you need to allow ICMP (ping) traffic from specific IP addresses in your server's firewall. This will enable our system to check if the server is powered on and accessible.

IP Addresses to Allow

Ensure the following IP addresses are permitted for ICMP traffic in your firewall:
IP Protocol
194.26.100.243 ICMP
108.165.47.240 ICMP
157.254.174.240 ICMP

Quick Guide: How to Allow ICMP in Your Firewall

On Ubuntu (Linux):

  1. Access the server via SSH.

  2. Allow the IPs for ICMP using ufw

ufw allow from 194.26.100.243 to any proto icmp
ufw allow from 108.165.47.240 to any proto icmp
ufw allow from 157.254.174.240 to any proto icmp

  1. Check the firewall status

ufw status``

On Windows Server:

1. Open Windows Defender Firewall with Advanced Security.

2. Go to Inbound Rules > New Rule.

3. Select Custom and configure:

  • Protocol: ICMPv4.
  • Source IP Address: Add 194.26.100.243, 108.165.47.240, and 157.254.174.240.

4. Save the rule and close.