---
title: "CVE-2024-57728: SimpleHelp remote support software v5.5.7… | CubePath"
description: "SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip…"
language: en
source: https://cubepath.com/security/cve/CVE-2024-57728
---

# CVE-2024-57728: SimpleHelp remote support software v5.5.7… | CubePath

## Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Official description from the CVE record, published by mitre. Copyright © 1999-2026 The MITRE Corporation. See [/security/cve/legal](https://cubepath.com/security/cve/legal) for the CVE license. [View the record on cve.org](https://www.cve.org/CVERecord?id=CVE-2024-57728)

## Key data

### CVSS 3.1 High 7.2

Score published by CISA-ADP in the CVE record.

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

| Metric                 | Value     | What it means                                                                       |
| ---------------------- | --------- | ----------------------------------------------------------------------------------- |
| Attack vector          | Network   | The vulnerable component can be reached over a network, possibly from the Internet. |
| Attack complexity      | Low       | No special conditions are needed. The attack can be repeated at will.               |
| Privileges required    | High      | An account with significant privileges, such as an administrator, is needed.        |
| User interaction       | None      | No action from any user is needed.                                                  |
| Scope                  | Unchanged | The impact stays within the vulnerable component.                                   |
| Confidentiality impact | High      | Serious or total effect on the secrecy of data.                                     |
| Integrity impact       | High      | Serious or total effect on the trustworthiness of data.                             |
| Availability impact    | High      | Serious or total effect on availability.                                            |

CVSS is owned and managed by FIRST.Org, Inc. (FIRST) and is used by permission. Each CVSS score on this site is shown together with its vector string, as published in the CVE record by the source named next to it. Learn more at [first.org/cvss](https://www.first.org/cvss/) .

### EPSS

Exploit Prediction Scoring System by FIRST: an estimate of the probability that exploitation activity will be observed in the next 30 days.

Score

0.64468 (64.5% probability)

Percentile

99.2%

Scores of

Nov 10, 2026

Model

v2026.06.15

### CISA Known Exploited Vulnerabilities

This CVE is listed in the CISA KEV catalog.

Name in the catalog

SimpleHelp Path Traversal Vulnerability

Added to the catalog

Apr 24, 2026

Federal due date

May 8, 2026

Ransomware campaigns

Known use

### CISA assessment as of Apr 24, 2026

Stakeholder-Specific Vulnerability Categorization (SSVC) decision points added by CISA.

Exploitation

Recorded by CISA as active

Automatable

no

Technical impact

total

### Weakness (CWE)

CWE catalog version 5.0.

CWE names: Copyright © 2006-2026, The MITRE Corporation. See [/security/cve/legal](https://cubepath.com/security/cve/legal) for the CWE license.

- [CWE-22](https://cwe.mitre.org/data/definitions/22.html) Improper Limitation of a Pathname to a Restricted Directory

## References

Links listed in the CVE record. They lead to other sites, which CubePath does not control.

- [horizon3.ai/attack-research/disclosures/critical-vulnerabil…](https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/)
- [simple-help.com/kb---security-vulnerabilities-01-2025](https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier)

## Timeline

1. ID reserved Jan 9, 2025
2. Record published Jan 15, 2025
3. Added to CISA KEV Apr 24, 2026
4. Record last updated Aug 4, 2026

## Look up another CVE

## About CubePath

CubePath is a cloud provider with data centers in Europe and the United States. It offers VPS, bare metal servers and DDoS protection.

[Cloud VPS](https://cubepath.com/vps) [DDoS protection](https://cubepath.com/ddos-protection)

Data from the CVE Program (MITRE), CISA KEV and FIRST EPSS. CVSS is owned by FIRST and used by permission. Not affiliated with or endorsed by MITRE, CISA or FIRST. Data as of Nov 10, 2026, 19:11 UTC. [Sources and licenses](https://cubepath.com/security/cve/legal)